Enterprise support packages are available for Nova software
Nova Support Options
Nova is an open source software product. Support is obtained from other user's experience, or by experimentation. Some enterprises do not have schedule or budget for experimentation and desire a full support package from a trained software team. for purchase information.
|Product Description:||12 Month Software Support Package||Nova Custom Installation and Training|
|Price:||$2,400 per year*||$2,000 plus travel**|
*The Nova support package is a 12 month subscription for software updates, bug fixes, telephone and email support. Cost is $2,400 per year.
Support includes (i)telephone and e-mail consultation regarding use, (ii)telephone and e-mail assistance to correct non-conformities in the unaltered software, and (iii)updated releases of the software and documentation.
DataSoft will correct non-conformities in the product and provide error corrections via electronic downloads. Users who purchase a support contract have the option to renew the covered software at the completion of the agreement term.
**Custom installation is based on a one day visit to the installation site by a single DataSoft engineer. For advanced installation with multiple days of training, please contact us for a quote.